FAQs

Dismantling furniture that is too large, heavy, or bulky to travel in one piece is required.
Similarly, objects that cannot be moved securely when built.
Not sure whether that’s correct? Here are some questions to consider:

• Is the piece of furniture too large to pass through all doors, corridors, and hallways?
• Are there any tight corners or stairwells to negotiate?
• Is the item more than 80 kg in weight?
• Is the thing particularly tall or broad?
• If you responded yes to any of the questions, you should probably destroy the item.
• Still undecided?
• Please contact our customer service department.
• We are delighted to assist you.

The activity consumes about 4-5 hours. Cost of packers and movers will range from Rs 8000 - 26000 for distance range up to 400 km, Rs 10000 - 31000 for distance range 400 - 800 km, Rs 12000 - 32000 (distance range 800 - 1300 km), and Rs 14000 - 35000 for distance range 1300 -1900 km.

To calculate the cost of a local move, you'll need to take the Number of Hours estimated to complete the move and multiply that by the Hourly Rate the moving company charges. You may also have to add on additional charges for things like Travel Time, Packing Materials, and Tips for the movers if you so choose.

Packers and movers are service providers that pack and move our belongings including furniture, suitcases, artifacts, and furnishings, among others safely. This helps to ease out the moving process as these service providers become our one stop shop for relocating solutions.

A Trans Packers & Movers are our partners who provide packing and moving of households, office furniture and equipment's including plant and machineries.

AM Packers & Movers is a Nagpur based partner of ours, established in the year 1998. They offer affordable packaging for elePLACE customers.

Just register and you can start.

The only way to track the status of your consignment without a tracking number is to call their customer care number.

Packers and movers are service providers that pack and move our belongings including furniture, suitcases, artifacts, and furnishings, among others safely. This helps to ease out the moving process as these service providers become our one stop shop for relocating solutions.

There are two companies existing with the brand name �Agarwal packers and movers� but that's true. Long story short, two brothers started the Agarwal brand in 1986 and they fell apart in a year and another brother started with the same Agarwal brand name.

One of our partners, A One Packers & Movers in Malad West, Mumbai is one of the well-known firms for transporting household goods.

You are welcome to ask us to dismantle or assemble your furniture for an additional charge. Please note that we only assemble furniture if we have also dismantled it beforehand. Would you like to dismantle and assemble yourself? Then please make sure that all furniture to be dismantled has already been dismantled when our partner arrives at your place.

Forget about surfing the web for moving quotes, filling out various request forms, and speaking with multiple movers.
Using eleplace™to book your relocation is simple and saves you time and money!
Simply enter your relocation information and you will receive best possible quote from eleplace.
You can schedule your relocation at any moment. eleplace™support team and move manager will be available throught the moving journey. We ensure full safety & guarantee of your furniture. We extend insurance cover for all your moves; For every move you make , you earn reward points . We credit them to your intermiles account;

eleplace™is an online marketplace that makes the moving process easier and more transparent. Just enter in your move details eleplace™compare prices across multiple partners and share the best quote.

Our working hours: Mon to Sat 9am to 6pm. Sun 9am to 2pm. Email us to connect with us after business hours , We will respond as soon as possible.

You can find moving advice from our blog section.

Bangalore, Chennai, Hyderabad, Mumbai, Pune, Kolkata, Delhi, Ahmedabad, Mysore, Madurai, Goa, Jaipur, Jodhpur, Agra.

We are working on it and will be available soon for international moving.

Checkout our blog for the guidelines before a move for getting the best moving price.

• Avoid weekends. (Plan your move on weekdays).
• Book atleast 15 days in advance so, that eleplace™can provide best rates possible.
• Pack and unpack yourself.
• Be organized on your move day.

• Type of truck – Truck Cost.
• No of Labours – Labours Cost.
• Packing Material – Packing Cost.
• Operations Cost + Marketing Cost.

Before move 50% and Post Move 50% will be billed.

Take a peek at some of the additional services that eleplace™offers to its customers.

Additional fees may apply in some cases.
Here’s when it happens:

• There is more goods that hasn’t been entered into eleplace™while sharing the requirement.
• When the movers arrived, you requested additional services i.e.(asking movers to pack and unpack boxes or taking any additional services which was not shared earlier)
• The working circumstances altered (example: the elevator is broken and now movers must use stairs to move your furniture and goods.)
• There will be a Wait Time fee i.e. (movers can’t start the move right away because you aren’t ready or your elevator reservation starts at 10:00 am but you requested the movers to arrive at 8:00 am).

Every payment for every item and service is broken down in detail in your detailed quote.Log in to your account and you can access your detailed quote and move plan. Additional charges may apply in some cases.Check out the Pricing for Additional Services portion of your Move Plan to determine if there are any extra charges.

We wish not to charge you, but you must, login to your account and cancel the move from your Profile. If you cancel before two business days of the relocation there is no charges; If it is less than 2 days there is a 10% cancellation fee.

Refund will be processed within 2 weeks post validation. Refund will be credited back to the same account where it got debited.

You can connect with our support team on 7506455211 or you can write to

We are a Start-Up just evangelized, run by a bunch of passionate die-hard business centric professionals. This entity is created to challenge the established practices and redefine the way business is conducted. There are no hidden costs!. Eleplace™calculates prices using a simple formula.We measure the amount of belongings you have by the distance you’re relocating, then add any additional services.We’ve assisted each partner in calculating their exact cost per unit of belongings, allowing us to offer guaranteed pricing. Reserving a move is as easy as booking tickets online with this simple technique!

Yes, establish an account to save your progress so that you can always come back in and pick up where you left out.
Consider your Move Plan to be a one-of-a-kind profile.
Don’t throw away all of your efforts. We have a stringent privacy policy, so don’t be concerned.

We have a stringent no-disclosure policy. Until the move date, our partners can never view your contact information. This means you won’t get any irritating phone calls or email messages, which is fantastic!

Using your Facebook or Google+ account to register is entirely secure.

You won’t be able to book your relocation until you’re ready.
Create an eleplace™account if you just want to store your Move Plan.
When you’re ready to book, we’ll need the following information: your name,move from and move to address, phone number and email address.

We verify their certifications, insurance, and registrations with the relevant government agencies before on-boarding them as partners.
If you’re still concerned, you can talk to our customer support to gain more information about the mover their website and other information.

Our Partner Management team is a team of super investigators who only look for the best of the best movers.
From large corporations to little hidden gems, all of our moving partners are insured, certified, and have the eleplace™guarantee..

We take care of everything for you! We’ll double-check with our partner and make sure you’re ready to go on moving day.
We’re not simply a marketplace, There are real individuals behind the scenes who assist you through out your move journey.

eleplace™customer support team will share complete details of the move 2 days prior through email and messaging. Also, eleplace™move manager will assist the customers in entire move journey.
Visit the blog section to prepare for the move day.

A Physical or in-house survey is a procedure of assessing all of the goods at the residence or office of the customer that will be packed and transported in order to calculate an exact cost and estimate for packing and shifting. Your pre-move consultation session is done via a video chat app on your smartphone or tablet in a video home relocation survey.
Generally, these relocation consultations take place at your home, but there are a variety of reasons why this isn’t always possible, such as if you reside distantly, need an out-of-hours appointment, or someone in your home is sick and you don’t want guests.
Video surveys are short and usually provide the same level of accuracy similar to Physical survey.

We recommend booking at least a month ahead to obtain the best rates and availability.

Bookings can be made via our website, mobile app, or by calling our customer service staff.

Booking a move entails conducting a survey, determining the customer’s needs, obtaining quotes from different movers, determining the best available quote, and obtaining customer approval.
We would need at least 2 days prior to the relocation day to follow the complete procedure in a flawless manner.

Yes, it is possible. We are building our customer friendly mobile app and it will be available soon on the Google Play and App store.

We’ve given you the option of adding a custom item to your inventory list, along with details about the products or item.

Yes, you can make changes to your inventory list before submitting it by signing into your account at any time.
If you want to change the inventory after submitting the form, you’ll get a updated new quote.

We are branding our Cartons and it will be available soon for booking from our portal and mobile app.

Every piece of furniture will be carefully maintained and handled.
Depending on the materials and effort required to carry them safely, movers charge handling fees for specific objects.
But don’t worry; when you add items from our catalogue to your inventory, these fees are immediately included in the price.

Please, get in touch with the eleplace™support team and share the updated inventory changes and our support team will update the charges immediately.

Your mover will arrive on schedule time, treat your goods with care, and execute your relocation in a professional and polite manner. Our Move Manager will keep in touch with you throughout your relocation.So, on the day of your relocation, don’t be concerned.

Additional fees may apply in some cases.
Here’s when it happens:
some extra goods that you forgot to enter while booking.
When the movers arrived, you requested additional services (example: asked movers to deep clean your house, assemble or dissemble your furniture) When the elevator breaks down, movers must bring the goods/furniture down the staircase.
There will be a Wait Time charge, for example, if the movers can’t start the move right away because you aren’t ready, or if your elevator reservation is at 10:00 a.m. but you requested the movers to arrive at 8:00 a.m.

No, you should not offer your mover any money.eleplace™is in charge of all billing.
If the movers demand payment, please contact eleplace™support.

Every piece of furniture and boxes should be counted and recorded by the movers, who should then ask you to double-check their list.
This information should ideally already be mentioned in your Move Plan, so it should only be a validation of what you already know.
The mover will contact us to update the list if your actual inventory or services required differ from what was specified in your Move Plan.
This is referred to as a “†move day adjustment,††and you will be billed separately for the additional items and services delivered.
Remember to initial these items and services on the Bill of Lading to confirm your acceptance.

The movers will do any additional services you have purchased, such as professional packing or disassembly, before loading the vehicle.
After they’ve done those services, they’ll prepare your furniture for transport, which normally entails wrapping it in shrink wrap and blankets.
Your things will then be loaded into the truck and transported to your new residence safely.

For unloading, Your furniture and boxes will be delivered directly from the truck to the room of your choice by the movers.
They’ll also assist with light assembly (such as screwing on sofa legs) and any additional services selected in your Move Plan.

If your movers do an excellent job, consider tipping them—a it’s pleasant gesture that the team always appreciates.

If your belongings are damaged during the relocation, contact eleplace™support team as soon as possible to begin the claim procedure, and include in the email.
To begin a thorough paper trail, we recommend including photos of the damages and as many facts as possible about how the damage occurred.
eleplace™will then assist you in filing a claim with their insurance company, and a claims adjuster will follow up to settle payments.

If you bought insurance from a third party, you can file a damage claim with them directly, and they’ll work with the movers to settle your claim.

Our movers will treat you and your belongings with professionalism, kindness, and honesty.
Your pricing won’t change unless your move does, and we can help you resolve any communications issues you have with your mover as quickly as possible.
We’re not simply a Marketplace; we’re a team here to assist you at every turn.

You can post your move reviews by writing them on our website or calling our eleplace™support team.

Of course, you can request an adjustment of your order. For more information, we invite you to consult our team

We will give you the contact details of our partner at least 48 hours before your move.

Between the time you book and your final move date, you will receive a verification of your move data.
The purpose of this check is to ensure that all the data is correctly entered in your file and that all the services are reserved according to your choice. It is important to answer this check to protect yourself from any unforeseen events on the day of your move.

When your mover confirms your moving date, our customer service will call you to confirm that date. Following this call, you will receive a confirmation email.

The carrying distance extends from the truck to the entrance to the accommodation. It is recommended, for the good transport of your furniture, to notify us of any particular coating or accessibility condition.

Yes, you can add items to your inventory list after booking your move. The price may increase according to the increase in volume.

You will receive a copy of your inventory with your quote. If you have not received it, please contact us so that we can send it to you.

The volume of your move is calculated based on the inventory list you provide us. The standard dimensions of the furniture are taken into account.
You are responsible for informing us of any item to be transported whose volume, shape or weight is unusual. We guarantee the transport of correctly listed items.

The safety margin is included in your moving volume. It aims to protect you from any problem due to the volume of your goods or the need to dispose of them in a particular way in moving trucks (fragility, seniority, etc.).

Your invoice will be automatically sent to you by email the day after your move.

eleplace™is an all-in-one online moving platform. We provide a basic service (transport of your furniture) as well as other additional services such as the delivery of packaging material, the assembly and disassembly of your furniture and also proceed to parking authorization requests. You choose the services that concern you à la carte.

For any change concerning your service, please contact our customer service.
You can reach us by contact form, by email at or by phone at +91 75064 55211

If you realize on the day of the move that you have forgotten any items, we will naturally try to take care of them with an appropriate re-billing, subject to available space in the vehicle. Unable to take the additional items, we will organize transport at a later date.

First of all, make sure that all the goods to be moved are on the inventory list.
Our partners cannot guarantee the transport of items that are not listed.
If you remove items from your inventory, you can replace them with other goods, but the price of your move will remain unchanged.

eleplace™offers you four different moving options, each with specific services. You have the choice between the Super Savings Plan, the Premium Plan, the Super Premium plan and the Platinum Plan.

The Super Savings Plan formula is particularly suitable for the most limited budgets. It is mostly for the intracity moves. It includes the following elements:

• Packing of Household Goods
• Reused Packaging material
• Supervision by Partner
• Customer Rating 3.8
• Open Body/Container
• No Move Consultant
• Manual Tracking
• No Insurance
• Online Survey
• No Deep Cleaning at Destination
• No Moving Supplies
• No Free Card
• Avail Loan
• No Intermiles

The Premium moving package is the most popular with our intracity customers: it offers very good value for money for the intracity moves. This plan includes:

• Packing of Household Goods
• Two layered Packaging material
• Supervision by Partner
• Customer Rating 4.0
• Open Body/Container
• Dedicated Move Consultant
• Manual Tracking
• Basic Insurance*
• Online Survey
• No Deep Cleaning at Destination
• No Moving Supplies
• No Free Card
• Avail Loan
• No Intermiles

The Super Premium Plan, which is very popular for the intercity moves , is also our most complete plan. Everything is taken care of, from your moving boxes to the dismantling and reassembly of your furniture when needed. This formula includes:

• Packing of Household Goods
• Two layered Packaging material
• Supervision by Partner
• Customer Rating 4.5
• Container
• Dedicated Move Consultant
• Manual Tracking
• Insurance Included*
• Online Survey
• Deep Cleaning at Destination
• Moving Supplies
• Free Card
• Avail Loan
• Earn Intermiles**

• Packing of Household Goods
• Two layered Packaging material
• Supervision by Partner
• Customer Rating 4.9
• Open Body/Container
• Dedicated Move Consultant
• Manual Tracking
• Basic Insurance*
• Online Survey
• No Deep Cleaning at Destination
• No Moving Supplies
• No Free Card
• Avail Loan
• No Intermiles

All the goods listed in your inventory will be transported, even if we have to make an additional round trip or make another vehicle available. If you realize on moving day that you have significantly more items to transport, we will take care of them with an appropriate chargeback. If it is not possible to take the additional items, for example due to the size of the vehicle, we will organize the transport at a later date

When your mover confirms your moving date, eleplace™customer service will call you to confirm that date. Following this call, you will receive a confirmation email.

If additional charges should apply on moving day, they will be payable directly to eleplace.
The payment is in no case due immediately by the movers.

In case of delay, you can contact our customer service on 01 70 70 03 55. Of course, you can also call the movers directly.

You can choose from the different payment methods offered on our site:

Your payment date depends on the selected payment method.

We can have the boxes delivered to you on the date you want.

You can count around 20 boxes per person living in your household.

We offer a whole range of packaging materials such as: standard boxes, book boxes, wardrobe boxes, plate boxes, bottle boxes, glass boxes and bubble wrap rolls.

We have your boxes delivered to you by a partner company.

Relocation is an unorganized market with Unauthentic/Duplicate Packers Movers, price uncertainty with undefined service levels damaging the relocation experience of many. Therefore, eleplace™has the following offering:

• Reliable & reputed Packers & Movers
• Multiple Services at one Platform (Packers Movers)
• Compare Quotes to get the best deals
• Packaging Guidelines to ensure safety of household goods in transit
• A move Expert to manage your end-to-end coordination without follow ups.

Packers & Movers – Service Providers understand that they will be compared with other competitors on eleplace™Platform and therefore they share competitive quote with an objective to win it. A User can compare and choose the best quote at eleplace

eleplace™exposes you to curated list of reputed packers & Movers and helps you through knowledge to take uninfluenced decisions on choosing partners and comparing quotes for best deals as per service needed. eleplace™also rewards or penalizes Partners on performance like goods damage, non-adherence on SLAs to ensure SERVICE STANDARDS and Customer experience ultimately.

eleplace™focuses on Customer Experience and Customer Delight. Good service and reliability comes with experience and required infrastructure to support the service and therefore eleplace™has only Packers Movers with a reliable track record. It is extremely necessary that the specific quality material be used for safety, that’s where eleplace™standards come in place and that is the reason we have Premium, established and verified players on our platform.
About Cost, the moves are not costly even with the reputed packers and movers as materials are bought in bulk as per their consumption rate and therefore economic. Second, the risks with local packers and movers are high and therefore more costly. You get the value for the price you pay at eleplace™with service standards and convenience.

eleplace™has a robust process driven approach and notifies customers with complete details of the Pre Move Surveyor, Loading Manager & Unloading Manager before they arrive your place along with scheduled time of arrival. This is keeping in mind the security and convenience of our customers.
Services & Booking

It’s simple and easy.

1. Step Visit www. eleplace.in
2. Step Select Packers Movers Service, choose if its “Between City†or “Within City†movement, Input origin and destination City and click “SUBMIT†.
3. Step Choose amongst 3 options – Quick connect, Pre Move Survey OR Share Inventory
4. Step Choose Packers Movers listed as per the search criteria displayed AND Click “Connect†.

Asset Relocation, House Cleaning,AC Servicing,Furniture/Appliance fixing,
Pest Control,Home Setup Services,Warehousing.

Few challenges eleplace™addresses are:

• Damaging Household Goods in transit
• Wasting a lot of time in coordinating the delay in goods delivery
• Spending on damages and repairs
• And even being threatened by a local packer Mover on raising concerns.
• Finally going on multiple websites for each requirement like Packer & Movers & Hotels separately.
• Coming across non-compliant Partners OR Packers & Movers.

eleplace™has empanelled only verified and established Packers Movers of the country

eleplace™focuses on Customer Experience and Customer Delight. Good service and reliability comes with experience and required infrastructure to support the service and therefore eleplace™has only Packers Movers with a reliable track record. It is extremely necessary that the specific quality material be used for safety, that’s where eleplace™standards come in place and that is the reason we have Premium, established and verified players on our platform.
About Cost, the moves are not costly even with the reputed packers and movers as materials are bought in bulk as per their consumption rate and therefore economic. Second, the risks with local packers and movers are high and therefore more costly. You get the value for the price you pay at eleplace™with service standards and convenience.

eleplace™has packaging guidelines signed with their empanelled partners to ensure the safety of goods. Materials and packing methods have changed and improved over these years, but we are still guided by a respect for the precious goods that you have entrusted to our care. In each step of our handling, we have taken every precaution to reduce the risks of loss and damage to your Shipment. But just as the safest of drivers still find it prudent to carry automobile insurance, we cover your shipment by Insurance during transit.

The basic packaging mandate to be followed by the service partner is as below:

Yes, we have ware housing /storage facility with almost all the partners empanelled however storage option can be chosen on Www. eleplace.in in the search filter criteria to display partners offering the facility. (It is displayed as one of the filter criteria’s on the left panel of the page where Partners are listed /displayed). Users may check the prices with the partners at the time of need /inventory assessment.

You may write to support@elebus.in OR call Relocation helpline +91 7506455211 for any relocation related queries.

The purpose of a pre-move survey is to get the BEST estimate of the volume of the goods to be transported. It also helps Identifying delicate & valuable articles, understand needs more closely to accurately project manpower and materials requirements and therefore a right QUOTE submission basis that.

The movers will do the packing.

No, the movers will do that for you. Any furniture you want to have disassembled should be identified during the household goods survey with the moving company representative to ensure the proper time is allotted and tools are brought.

Safe Storage is storage space provider to stow all your household items with state of the art security facilities, Catering exclusive cheap storage solutions ranging from Household items storage to Records storage management.

Safe storage works with professional packers to help pack your items and move your items into our secured warehouses with 24/7 monitoring services. Safe storage mainly works on four simple steps.

Step 1:- Packing Safe storage works with professional packers to pack your valuable things professionally. Because no job is too big for professionals. Our professionals uses three layers of packing for your stuff. They pack your things in professional manner at your home itself and reduce your work on packing.

Step 2:- Pickup Our team will arrive to your place at scheduled slot time and they pack all your valuable items together in different boxes and once after the load is finished our team will cross check your inventory with you to make sure everything is safe.

Step 3:- Storage Safe Storage is Storage space provider that are monitored 24/7 and secured and can be monitored only by professionals so your stuff is very safe with us .Our team carefully unload your goods from trucks and store them in our secured warehouses.

Step 4:- Delivery Retrieval process is simple in our storage. Just you need to raise the request in our dashboard. Our team will check your id for security purpose and deliver goods whenever you need them.

Raise a request at least month ahead in advance for the storage or You can call our customer care number

You can use our storage estimation by just logging into our website or you can contact our friendly team staff for assistance.

We offer a range of storage facilities ,short term storage you can store your item as less then one day or month. long-term storage options take months ,years as you choose to store.

You can book online or you can contact our team on 9987762415 our team will help you in generating quote we will be happy to book your quote over phone.

There are several factors we have to take into consideration in addition to size and storage unit type is completely depend on items that you are planning to store.

You can store your household goods, commercial goods, electronics, and appliances.

You can�t store the flammable liquids, explosives, toxic materials. Please contact our team if you have any further queries we are happy to help you.

No, you can store both small and big items on our storage units.

Yes, securing your goods is our first main priority. Our security features at most of our locations include 24hr security, security cameras, fire control, pest control, and Biometric system access.
Our onsite facility managers monitor the facility throughout the day and there is no risk of your items getting lost, and you can schedule video tours to check your items whenever you need.

Once you reserved your storage slot you can then move your items on the day you have reserved your slot. If you are feeling any difficulties in booking your slot you can contact our support team through mail or mobile.

Charges are totally depend on home types and storage types starting from 100rs. Below are the different categories of storages.

• Household Storage
• Business Storage
• Document Storage
• Automobile Storage
• Box Storage

Yes you can cancel your slot before 2days. By contacting our support team or by logging into our portal.

Currently we are operational in Bangalore, Hyderabad, Pune and Mumbai.

No not at all, safe storage provides you additional discounts on your storage charges if you store for long period of time.

We wrap your fragile items in bubble wrap to fill all the empty spaces in boxes so we can pack delicate or more valuable items securely.

For each and every customer we are providing the customer relationship manager and escalation level managers to solve all your queries, and we are always happy to help you.

Pricing, Quality, Security, Service are the main unique selling points that are different from other storage units.

Yes safe storage provides you coverage insurance when your items are in our storage warehouses.

If you have any queries you can contact our customer relationship executives through mobile and email.